Common Shipment Questions

What are your shipping options?

Nature’s Seed ships via FedEx and UPS. We also offer FREE standard shipping on orders that weigh 125 lbs or less, delivered within the contiguous US.

How much does shipping cost?

Orders that weigh more than 125 lbs don’t qualify for free shipping — in that case, your shipping cost is calculated automatically at checkout based on weight and destination.

How long does it take to process an order?

Orders are typically processed within 1–2 business days. Certain species may take a little longer depending on availability, and slight delays can occur during busier planting seasons.

What is the estimated delivery time?

Once your order ships, you’ll receive a confirmation email with tracking. From there, FedEx/UPS transit times typically range from 3–5 business days depending on your location.

Where do you ship orders from?

All Nature’s Seed orders are packed and shipped by our logistics team at our warehouse in Lehi, Utah.

Do you ship internationally?

Not at this time — Nature’s Seed ships within the United States only.

What if my order hasn’t arrived?

First, check the tracking information in your shipment confirmation email. If the issue persists, please contact our support team at customercare@naturesseed.com or visit our customer contact form here.

What if my order arrives damaged or incorrectly?

If your order arrives damaged, please take photos and submit them to customercare@naturesseed.com so our customer service team can remedy the situation.

If your order is incorrect, please contact customercare@naturesseed.com or use our customer contact form here, and provide your order number (found on your purchase receipt email) so our team can reference your information.

Where does Nature’s Seed ship to?

Nature’s Seed ships to the contiguous U.S., including Alaska & Hawaii — but please note that we cannot offer free shipping to Alaska or Hawaii.

Nature’s Seed Return Policy

Items Eligible for Return

Due to the biological nature of our products, we can only accept items in their original condition. Items must be unopened and not exposed to moisture. Seeds may not be sown and then returned to the bag. Items not in their original condition will not be accepted, as we cannot guarantee seed purity and germination standards if the product has been tampered with.

Missing / Damaged Items

If your package is missing, damaged, or stolen, please contact us at customercare@naturesseed.com or reach out to the carrier to file a claim.

Returns Process

We will provide return shipping labels upon request. Please email customercare@naturesseed.com for return requests. Returns at the customer’s discretion (i.e. changed mind) will have the return shipping deducted from the refund upon receipt of the item. Returns due to damage, incorrect items, etc. will be covered by Nature’s Seed. You have 60 days from the day of purchase to return your order. Please allow 5–7 days for return mail. Returns will not be accepted after 60 days. Your refund will be issued to the same payment method used to place the order. Exchanges are processed as returns — we will require you to submit a return request and place a new order with your desired item(s).

Quality Guarantee

We guarantee that our seed meets strict purity and germination standards as determined by independent seed testing laboratories, and we provide best-practice planting instructions. There are a variety of factors that can determine the success or failure of your planting project, including soil quality, moisture, drainage, temperature, Mother Nature, etc. As such, it is difficult to make a “one-fits-all” solution without considering all the details of your project conditions. If you are concerned about the growth you are (or are not) seeing, please reach out to us at customercare@naturesseed.com and we will work with you to try to determine the best course of action.