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We strive for the best customer experience possible. We appreciate your comments, feedback, and questions.

INFORMATION / QUESTIONS

Frequently Asked Questions

Who do I contact about my order?

Feel free to email us anytime at customercare@naturesseed.com, we’re happy to help!

If you’re looking for seed recommendations or planting advice, just let us know your location and a bit about your project (soil type, sun exposure, how the area will be used, etc). The more detail you can share, the better our specialists can point you toward the right seed for your spot.

How can I return an item?

Due to the biological nature of our products, we can only accept items in their original condition. Items must be unopened and not exposed to moisture. Seeds may not be sown and then returned to bag. Items not in their original condition will not be accepted, as we cannot guarantee seed purity and germination standards if the product has been tampered with.

When will my order ship?

Please allow 1–3 business days of processing time before your order ships. This is in addition to transit time, so 2 business day shipping typically means your order arrives in 2–5 business days total.

Processing can occasionally take a bit longer due to seasonal demand (spring is our busiest stretch), inventory backorders, carrier delays outside our control, or sales and promotions. We’ll always do our best to get your order out as quickly as possible. Most orders ship the first business day after credit card authorization and verification.

All orders ship from our Lehi, Utah warehouse.