Common Shipment Questions
What are your shipping options?
Nature’s Seed currently offers standard shipping via UPS, as well as FREE shipping on orders over $100 dollars to the contiguous US.
How much does shipping cost?
If your order does not qualify for free shipping, your shipping cost isautomatically calculated at checkout.
How long does it take to process an order?
Nature’s Seed orders are typically processed within 3–5 business days. During peak seasons, processing may take up to 5 business days.
What is the estimated delivery time?
Once your order has been shipping (you will receive a confirmation email upon order dispatch), UPS shipping times range between 2 - 7 business days depending on your location.
Where do we ship orders from?
Do you ship internationally?
What if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery time, please check your product tracking information (found on your shipment dispatch email).
If the issue persists please contact our customer support team at customersupport@naturesseed.com or visit our customer contact form here.
What if my order arrives damaged or incorrectly?
If your order arrives damaged please take photos of your order and submit them to the following email address: customersupport@naturesseed.com, so our customer service team can remedy the situation.
If you order is incorrect, please either contact customersupport@naturesseed.com or use our customer contact form here, and provide your order number (found on your purchase receipt email) so that our team can reference your information.
Where does Nature's Seed ship to?
Free Economy Shipping
Free shipping is valid for purchases of $100 or more in the same domestic order (to the contiguous US only). Eligible customers must select this option in checkout in order to receive free shipping. If you choose another shipping option, additional charges may apply. Orders are processed once credit card authorization and verification have been obtained. Domestic orders shipped via free shipping delivery typically arrive in five (5) to eight (8) business days (Monday through Friday, not including holidays) once shipped for the contiguous United States.
Economy Shipping
Economy shipping is available for $8 and is valid for all purchases of $99.99 or less. If you choose another shipping option, additional charges may apply. Not valid on international shipments. Orders are processed once credit card authorization and verification have been obtained. Domestic orders shipped via Economy Shipping delivery typically arrive in five (5) to eight (8) business days (Monday through Friday, not including holidays) once shipped for the contiguous United States. Additional shipping time may apply to orders shipping to Alaska and Hawaii.
3-5 Business Day Shipping
3-5 business day shipping is available for an additional fee calculated at time of checkout for domestic orders in the contiguous United States. Orders are processed once credit card authorization and verification have been obtained. Domestic orders shipped via 3-5 business day delivery arrive Monday through Friday, not including holidays. Please allow for 1-3 days processing time. Expedited delivery to rural and remote locations may require an additional 1-2 business days. Orders to Alaska and Hawaii are not eligible for faster delivery options.
Processing Time
Please allow 1-5 business days processing time to ship your order. This is in addition to ALL ship times (i.e. 2 business day shipping will typically arrive in 2-5 business days). Additional processing time may be required due to inventory backorder, carrier delays beyond our control, custom orders, sales and promotions, etc. We will make every effort to ship your order as quickly as possible. Most orders are shipped the first business day after we receive credit card authorization and verification. All orders are shipped from our Lehi (Salt Lake City), Utah warehouse.
Shipping Methods
We determine the most efficient shipping carrier for your order. Carriers that may be used include, but are not limited to: United States Postal Service (USPS) and United Parcel Service (UPS). For bulk orders, freight delivery may be used.
Nature's Seed Return Policy
Items Eligible for Return
Missing/Damaged Items
If your package is missing, damaged, or stolen please contact us at customersupport@naturesseed.com or reach out to the carrier to file a claim.
Returns Process
We will provide return shipping labels upon request. Please email customersupport@naturesseed.com for return requests. Returns at the customer’s discretion (i.e. changed mind) will have the return shipping deducted from their refund upon receipt of the item. Returns due to damage, incorrect items, etc. will be covered by Nature’s Seed. You have 60 days from the day of purchase to return your order. Please allow 5-7 days for return mail. Returns will not be accepted after 60 days. Your refund will be issued to the same payment method used to place the order. Exchanges are processed as returns. We will require you to submit a return request and place a new order with your desired item(s).
Quality Guarantee
We guarantee that our seed meets strict purity and germination standards as determined by independent seed testing laboratories and provide best practice planting instructions. There are a variety of factors that can determine the success or failure of your planting project, including soil quality, moisture, drainage, temperature, Mother Nature, etc. As such, it is difficult to make a “one-fits-all” solution without considering all the details of your project conditions. If you are concerned about the growth you are (or are not) seeing, please reach out to us at customersupport@naturesseed.com and we will work with you to try to determine the best course of action.