Last updated: October 27, 2026

This policy explains how we ship orders placed on naturesseed.com, how returns and refunds work, and what to do if something goes wrong. It is part of our Terms of Use.

Shipping

Where we ship

We ship within the United States only. Free shipping applies within the contiguous U.S. We also ship to Alaska and Hawaii, but those orders do not qualify for free shipping.

Some states limit or ban certain plant species. If a state’s seed or noxious weed rules do not allow us to ship an item to your address, we will let you know and refund that item.

What shipping costs

Free standard shipping on orders that weigh 100 lbs or less, delivered within the contiguous U.S.
Orders over 100 lbs, and orders to Alaska or Hawaii, pay shipping based on weight and destination. You will see the cost at checkout before you pay.

How long it takes

Most orders ship within 1 to 3 business days. Some species take longer to prepare, and our busiest planting seasons can add time. If an item is on backorder, the product page will say so.
When your order ships, we email you a tracking number. FedEx and UPS usually deliver within 3 to 5 business days after that, depending on where you live.
All orders are packed and shipped from our warehouse in Lehi, Utah.

If your order is delayed

If we cannot ship your order within the time we told you, we will email you a new shipping date and give you the choice to wait or cancel for a full refund. You can cancel a backordered item for a full refund at any time before it ships. If you cancel, we refund you promptly to your original payment method.

Missing, damaged or wrong orders

Not arrived yet: check the tracking link in your shipping email first. If it still has not arrived, email customercare@naturesseed.com or use our contact page and we will help you with the carrier.
Arrived damaged: email photos of the package and the product, with your order number, to customercare@naturesseed.com, and we will replace or refund the damaged items.
Wrong item: email us your order number (it is in your order confirmation email) and we will send the right item. We cover return shipping for items we sent by mistake.
Lost or stolen: contact us and we will work with the carrier to resolve it. You can also file a claim with the carrier yourself.

Returns

What you can return

You can return items within 60 days of purchase if they are unopened, in their original condition and have not been exposed to moisture. Because seed is a living product, we cannot accept seed that has been opened, sown or exposed to moisture. Once it leaves the sealed bag, we can no longer confirm its purity and germination.

How to return an item

Email customercare@naturesseed.com with your order number. We will send you return instructions and, if you ask, a return shipping label.
Damaged or incorrect items: we pay for return shipping.
Change of mind: the cost of return shipping is taken out of your refund.
Please allow 5 to 7 days for your return to reach us. Returns sent more than 60 days after purchase cannot be accepted.

Refunds and exchanges

We refund your original payment method after we receive and check your return. Your bank may take a few business days to show the refund. To exchange an item, return it for a refund and place a new order for the item you want.

Seed quality

We clean our seed, and seed testing laboratories test it for purity and germination. How well seed grows also depends on soil, water, weather, timing and care, which we cannot control, so we cannot promise how your planting will turn out.

If your seed is not coming up the way you expected, email customercare@naturesseed.com with your order number, planting date and a few photos. Our seed experts will help you figure out what is going on and what to do next.

Questions

Email: customercare@naturesseed.com
Phone: (801) 531-1456, Monday to Friday, 8am to 5pm Mountain Time